Order return

To start your return, please enter the order number provided to you at the time of purchase and in your confirmation email, and the email address you provided during your purchase.

Common Return Questions

What items are returnable?

  • Within 30 days of receipt of your shipment
  • In original (unused) condition
  • In the original packaging
  • For orders placed over the phone, please confirm the items and quantities of said items are accurate when the order confirmation email is received and before the order is shipped. Order confirmations are sent immediately upon processing of payment. All shipped items are subject to the return policies of International Key Supply, LLC


What items are non-refundable?

  • Free gifts or promotional items
  • Key Machines, Programmers, & Cloners


Are there any charges for return?

  • There is a 10% restocking fee for returns
  • Refunds will be given in the form of store credit
  • Original shipping charges are non-refundable
  • You are responsible for return shipping charges


How do I return?

  • Enter your order number and email address in the fields above and click Start a Return
  • Follow the screen instructions and select the items you want to return
  • You will get a confirmation email with shipping guidelines


How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your credit will be processed, and a store credit will be emailed to the email address on file

Still have questions? Email us at [email protected] with your full name, order number and we will get back to you shortly.